Privacy Policy
Last Updated: June 24, 2026
Kestrel Timeworks respects the privacy of everyone who visits this website or brings a watch to our bench in Talat Yai, Phuket. This policy explains what personal data we collect, how it is used, and the choices available to you. It applies to visitors of this website and to clients who submit an enquiry through our contact form.
1. Data We Collect
When you use our contact form, we collect the information you provide: your name and email address (required), and optionally a phone number and any message you write. If you browse the site, we may also collect standard technical information through cookies, such as pages viewed, depending on the preferences you set in our Cookie Policy.
We process this data on the basis of your consent when you submit the form, or our legitimate interest in responding to enquiries about watch repair services.
Enquiry data is kept for as long as needed to respond to your request and, where a repair is booked, for the duration of that service relationship plus a reasonable period afterward for record-keeping.
2. How We Use Your Data
- To respond to enquiries submitted through our contact form
- To coordinate a watch repair or service you have requested
- To maintain a written record of work carried out on your watch
- To improve this website based on general, non-identifying usage patterns
We do not sell personal data. We do not share it with third parties except where a service provider (such as a hosting or analytics provider) processes it on our behalf, or where required by law.
3. Data Protection Measures
We take reasonable steps to protect the personal data we hold, including limiting access to those who need it and reviewing our practices periodically. No method of transmission or storage is completely secure, but we work to minimise the data we collect in the first place.
4. Cookies
This website uses essential cookies to function and, with your consent, analytics or preference cookies to understand how the site is used. Full details of the cookie categories used and how to manage them are available on our Cookie Policy page.
5. Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal data, to object to certain processing, to receive a copy of your data, and to withdraw consent at any time. If you are located in the European Union, these rights are provided under the General Data Protection Regulation, and you may also lodge a complaint with your local supervisory authority. To exercise any of these rights, contact us at the email below.
6. Third-Party Links
Our website may occasionally link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
7. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date above.
9. Contact Us
For any questions about this Privacy Policy or how your data is handled, please contact:
Kestrel Timeworks, 47 Thalang Road, Talat Yai, Phuket 83000, Thailand